@book{158473,
	author = {Cuéllar Q., Juan Carlos, and Arciniegas, José Luis,},
	title = {Modelo para medir QoE en IPTV /},
	publisher = {Editorial Universidad Icesi,},
	year = {2018.},
	address = {Cali :},
	url = {https://elibro.net/ereader/bibliotecaunas/120408}
}